Alaska airlines customer service agent jobs 2024

 Alaska Airlines Customer Service Agent Jobs 2024

Embark on an exciting career as an Alaska Airlines Customer Service Agent in 2024. This part-time position in Ontario, CA 91758 offers competitive pay, a flexible schedule, and a chance to join the dynamic airport team. Explore the details below to see how this role aligns with your profile and opens doors to a rewarding career in the aviation industry.

Job Details:

Discover the key details of the Alaska Airlines Customer Service Agent position in Ontario, CA:

  • Pay: $18.96 per hour
  • Job Type: Part-time
  • Shift and Schedule: Weekends as needed, holidays encouraged
  • Location: Ontario, CA 91758


Explore the comprehensive benefits offered by Alaska Airlines, including 401(k) matching, dental insurance, flexible schedules, health insurance, paid time off, and paid training.

The Team:Learn about the collaborative airport teams at Alaska Airlines that work together to create remarkable experiences for guests. Whether customer-facing or behind the scenes, the team values diversity, flexibility, and a welcoming attitude.

Role Summary: As a Customer Service Agent, you’ll be responsible for assisting guests with their travel needs at Alaska Airlines. This union-represented role involves responding to guest inquiries and performing tasks in ticketing, check-in, and boarding areas.

Key Duties:

  • Assist guests with travel needs in a fast-paced environment.
  • Sell tickets and ensure cabin accommodations.
  • Perform computer, iPad, and paperwork tasks.
  • Evaluate and prepare flights by arranging seat assignments and load.
  • Perform boarding and gate duties, ensuring cabin security.
  • Process and secure passenger luggage.
  • Handle additional duties as assigned by management.

Tattoo Policy:

Understand the tattoo policy for this role, ensuring compliance with visible tattoo guidelines.

Day in the Life:

Watch a video featuring Alaska employees to gain insights into the challenges and rewards of being a Customer Service Agent. Watch Video

Job-Specific Experience, Education & Skills:

  • 6 months of customer service or community service experience.
  • Exceptional interpersonal and communication skills.
  • Typing speed of at least 25 WPM.
  • Ability to lift and push/pull 50 lbs.
  • Flexibility to work varied shifts, including weekends and holidays.
  • High school diploma or equivalent.
  • Minimum age of 18.
  • Must be authorized to work in the U.S.

Airport SIDA Badge Requirements:

Understand the important update regarding SIDA badge requirements for non-crew employees working at an airport or maintenance hangar.

Job-Specific Leadership Expectations:

Embody Alaska Airlines’ values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Starting Rate:

USD $18.96/Hr.

Total Rewards:

Explore the total rewards offered by Alaska Airlines and Horizon Air, including stand-by travel privileges, comprehensive well-being programs, 401k match program, bonus plans, and generous holiday and paid time off.

Application Deadline:

Apply by 7:00 PM Pacific Time on 2/9/2024.


Seize the opportunity to join Alaska Airlines as a Customer Service Agent in 2024. This role not only offers competitive pay and benefits but also provides a chance to be part of a team that values diversity, equity, and inclusion. Apply now and take the first step towards a remarkable career in the aviation industry.


  1. What is the pay rate for the Alaska Airlines Customer Service Agent position in Ontario, CA?
    • The pay rate for the Alaska Airlines Customer Service Agent position in Ontario, CA, is $18.96 per hour.
  2. What is the work schedule for a part-time Customer Service Agent at Alaska Airlines?
    • Part-time Customer Service Agents are expected to work a flexible schedule, including weekends as needed and holidays, ensuring coverage during peak travel times.
  3. What are the benefits offered to Customer Service Agents at Alaska Airlines?
    • Alaska Airlines provides a range of benefits, including 401(k) matching, dental insurance, a flexible schedule, health insurance, paid time off, and comprehensive paid training for Customer Service Agents.
  4. What are the key duties of a Customer Service Agent at Alaska Airlines?
    • Customer Service Agents play a crucial role in assisting guests with travel needs, including answering inquiries, ticketing, checking in passengers, and boarding flights. They also handle tasks such as evaluating and preparing flights, processing luggage, and ensuring cabin security.
  5. Are there specific requirements for tattoos for Customer Service Agents at Alaska Airlines?
    • Yes, Alaska Airlines has a tattoo policy for Customer Service Agents. No visible tattoos are allowed on the face, front of the neck, or chest. There are specific guidelines for the size and placement of tattoos on other parts of the body, and compliance with these guidelines is mandatory.

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